At BeeGiftsHouse, all our products are customized and uniquely crafted using your photos and details. Since these are personal and cannot be reused, we do not offer returns, refunds, exchanges, or cancellations once an order is placed.

In case of damage, we require full video proof of the unboxing to process an exchange. Without video evidence, we cannot take further action.

We kindly request you to carefully read the product description, clarify any doubts with us, and confirm all details before placing your order. For further assistance, feel free to contact us.